Conflict Management in Public Organizations: A Human Resource Management Perspective
DOI:
https://doi.org/10.37950/ijd.v7i2.537Keywords:
Conflict Management, Public Organization, Human Resource Management, Conflict Resolution Strategy.Abstract
Abstract Conflict is an inevitable phenomenon within organizations, including public organizations that have complex bureaucratic structures and involve various interests. This study aims to analyze the forms of conflict that occur in public organizations, evaluate the role of Human Resource Management in handling conflicts, and identify effective conflict management strategies from a Human Resource Management perspective. This research employs a descriptive qualitative approach, with data collected through in-depth interviews, observation, and document study. The results show that conflict management in public organizations is highly influenced by the effectiveness of the role of Human Resource Management. Through strategic approaches such as communication training, implementation of clear conflict resolution policies, and the strengthening of a collaborative organizational culture, Human Resource Management is able to minimize potential conflicts as well as resolve existing conflicts constructively. This study also finds that the most common forms of conflict are vertical conflict and role conflict, mainly due to mismatched perceptions, disproportionate workloads, and ineffective communication. Therefore, optimizing the role of Human Resource Management not only impacts conflict resolution but also enhances organizational performance and the quality of public services as a whole. Keywords: Conflict Management, Public Organization, Human Resource Management, Conflict Resolution Strategy.References
Abbas, D. S., Agustina, Y., Sari, M. R., Ardiana, D. P. Y., Hartini, H., Maknunah, L. L. U., ... & Butarbutar, M. (2020). Pengantar manajemen untuk organisasi publik dan bisnis.
Ambarwati, A. (2021). Perilaku dan teori organisasi. Media Nusa Creative (MNC Publishing).
Basuki, N. (2023). Mengoptimalkan modal manusia: Strategi manajemen sumber daya manusia yang efektif untuk pertumbuhan organisasi yang berkelanjutan. Komitmen: Jurnal Ilmiah Manajemen, 4(2), 182-192.
Dalimunthe, S. F. (2016). Manajemen konflik dalam organisasi. Jurnal Bahas Unimed, 27(1), 78255.
Diniarsa, M. R., & Batu, R. L. (2023). Evaluasi Penerapan Kebijakan Diversitas Dan Inklusi Dalam Manajemen Sumber Daya Manusia Terhadap Kinerja Organisasi. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 7(2), 1439-1456.
DuBrin, A. J. (2012). Essentials of management. South-Western.
Fauzi, K. A., & Purbasari, R. (2024). Peran Budaya Organisasi Dalam Manajemen Konflik Pada Tempat Kerja Di Era Digital. Jurnal Bisnis dan Manajemen (JBM), 60-68.
Heridiansyah, J. (2014). Manajemen konflik dalam sebuah organisasi. Jurnal STIE Semarang (Edisi Elektronik), 6(1), 28-41.
Mitchell, B., Setiawan, B., & Rahmi, D. H. (2007). Management of Resources and Environment.
Muspawi, M., Rahman, I. A., & Hanapi, M. H. (2023). Eksistensi Konflik Di Dalam Organisasi. Jurnal Ilmiah Dikdaya, 13(2), 445-451.
Ray, D., & Esteban, J. (2017). Conflict and development. Annual Review of Economics, 9(1), 263-293.
Stoner, J. A., & Wankel, C. B. (1993). Putting Total Quality Management into Contemporary PolishManagement Development. Journal of Management Development, 12(3), 65-72.
Sugiyono, S. (2013). Metode penelitian kualitatif. Bandung: Alfabeta.
Syafri, W. (2014). Manajemen Sumber Daya Manusia Dalam Organisasi Publik.
Wahyudi, A. (2015). Konflik, konsep teori dan permasalahan. Publiciana, 8(1), 38-52.
Wall Jr, J. A., & Callister, R. R. (1995). Conflict and its management. Journal of management, 21(3), 515-558.
Wicaksono, K. W. (2015). Akuntabilitas organisasi sektor publik. JKAP (Jurnal Kebijakan Dan Administrasi Publik), 19(1), 17-26.
Yulianah, S. E. (2022). Metodelogi Penelitian Sosial. CV Rey Media Grafika.
Yulianah, Y. (2021). Mengembangkan Sumber Daya Manusia untuk Pariwisata Berbasis Komunitas di Pedesaan. Komitmen: Jurnal Ilmiah Manajemen, 2(1), 1-9.
Yulianah, Y., & Supardi, S. (2022). Strengthening human resource management at Ciherang Village tourism destinations, Sumedang Regency. Jurnal Ekonomi, 11(03), 81-86.
Downloads
Published
Issue
Section
License
Authors who publish with International Journal of Demos (IJD) agree to the following Open Access terms:
- Authors transfer the copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution- 4.0 International License. that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Creative Commons Attribution-ShareAlike 4.0 International License.
