Governansi Kolaboratif pada MPP Nyawiji: Sinergi Antarlembaga dan Responsivitas Pelayanan Publik di Kabupaten Wonogiri

Nurul Hasanah; Mohamad Iyos Rosyid; Sahla Agna Nafisa; Siti Nur  Rohmah; Asti Nurhidayah; M. Alif Alfarizi; Nur Az-Zahra Firdausyi; Ipah Holipah; Ahmad Rois Mauludin

doi:10.37950/joc.v5i3.851

Authors

Nurul Hasanah STISIP BANTEN RAYA
Mohamad Iyos Rosyid
Sahla Agna Nafisa
Siti Nur Rohmah STISIP Banten Raya
Asti Nurhidayah STISIP Banten Raya
M. Alif Alfarizi
Nur Az-Zahra Firdausyi STISIP Banten Raya
Ipah Holipah STISIP Banten Raya
Ahmad Rois Mauludin STISIP Banten Raya

DOI:

https://doi.org/10.37950/joc.v5i3.851

Abstract

The implementation of Public Service Malls (MPP) is part of bureaucratic reform aimed at improving the quality of public services through cross-agency service integration. This study aims to analyze the implementation of collaborative governance in the Nyawiji Public Service Mall (MPP) in Wonogiri Regency and its contribution to improving the responsiveness of public services. The study used a qualitative approach with descriptive methods. Data were obtained through observation, interviews, and documentation studies involving MPP managers, the Investment and One-Stop Integrated Service Agency (DPMPTSP), and agencies affiliated with the MPP. Data analysis employed the interactive model of Miles, Huberman, and Saldana, encompassing the stages of data condensation, data presentation, and drawing and verifying conclusions. Data validity was tested through triangulation of sources and techniques. The results indicate that collaborative governance in the Nyawiji MPP is implemented through inter-agency coordination, alignment of service standards, utilization of information technology, and collaborative resolution of service issues. Collaboration involves regional apparatus organizations, vertical agencies, ministries, state-owned enterprises (BUMN), regional-owned enterprises (BUMD), village governments, and other public service institutions within the integrated service system. The implementation of collaboration contributes to increased service responsiveness through the provision of digital, hybrid, and manual services, as well as the innovation of free Regional Business Identification Number (NIB) issuance for micro-entrepreneurs. Research results show that collaborative governance can increase the effectiveness, efficiency, and responsiveness of public services, as well as encourage more integrated, adaptive, and community-oriented services.

Keywords: Collaborative Governance, Public Service Mall, Service Responsiveness.

References

Ali, K., Idris, A. S., & Haruna, M. (2025). Policy innovation in public services: The project development of public service mall in Barru Regency, Indonesia. Otoritas: Jurnal Ilmu Pemerintahan, 15(1). https://doi.org/10.26618/ojip.v15i1.17441

Amalputra, H. P. F., Nurasa, H., Kombaitan, B., & Ningrum, S. (2023). Collaborative governance in the Bandung Basin Urban Area: A case study of Bandung Basin Urban Management Agency. Jurnal Manajemen Pelayanan Publik, 6(2). https://doi.org/10.24198/jmpp.v6i2.45619

Ansell, C., & Gash, A. (2008). Collaborative Governance in Theory and Practice. Journal of Public Administration Research and Theory, 18(4), 543–571. https://doi.org/10.1093/jopart/mum032

Ardiansyah, A., Kurniansyah, D., & Priyanti, E. (2025). Collaborative governance dalam penyelenggaraan pelayanan publik di Mal Pelayanan Publik Kabupaten Karawang. NUSANTARA: Jurnal Ilmu Pengetahuan Sosial, 12(6), 2173–2184. https://doi.org/10.31604/jips.v12i6.2025.2173-2184

Asropi, A., Daniati, A., & Ulfa, M. (2022). Collaborative governance model in Indonesian Innovation Startup Program: The Maskit Startup case study. DIA: Jurnal Administrasi Publik, 20(1), 263–274. https://doi.org/10.30996/dia.v20i01.6350

Assyfa, A. N., Rahmadanita, A., & Tumija. (2024). Collaborative governance pada penyelenggaraan Mal Pelayanan Publik Kabupaten Sumedang. Jurnal Media Birokrasi, 6(2), 123–139. https://doi.org/10.33701/jmb.v6i2.4637

Badjuka, A. H., Mozin, S. Y., & Nani, Y. N. (2024). Collaborative governance: Optimization of public service performance through the function of customary institutions. PAPATUNG: Jurnal Ilmu Administrasi Publik, Pemerintahan Dan Politik, 7(2), 21–29. https://doi.org/10.54783/japp.v7i2.1139

Bilqis, Z. A., Apriyanti, G., Andani, T., & Syahrani, E. M. (2025). Collaborative governance as a lever for smart city innovation: An analysis of digital public service transformation in Indonesia. Jurnal Ilmu Pemerintahan Suara Khatulistiwa, 10(2), 207–219. https://doi.org/10.33701/jipsk.v10i2.5728

Dahlia, N. (2023). Upaya mewujudkan good governance melalui collaboration governance pada pelayanan publik. Journal of Governance Innovation, 5(1), 61–79. https://doi.org/10.36636/jogiv.v5i1.2274

Dewi, R. C., & Suparno, S. (2022). Mewujudkan good governance melalui pelayanan publik. Jurnal Media Administrasi, 7(1), 78–90. https://doi.org/10.56444/jma.v7i1.67

Dytihana, Z. A., Fahlevvi, M. R., & Zahrati, W. (2025). Dari birokrasi ke efisiensi: Pengaruh kualitas layanan perizinan terhadap peningkatan investasi daerah: Studi kasus di Mal Pelayanan Publik Pekanbaru. Jurnal Bina Praja, 17(2). https://doi.org/10.21787/jbp.17.2025-2560

Eprilianto, D., Oktariyanda, T. A., Al Amin, M. N. F., Hidayar, M. F., Sari, Y. E. K., & Sulistiana, N. F. S. (2023). Improving the quality of public services through Bojonegoro Regency Public Service Mall innovation. Journal La Sociale, 4(4), 186–192. https://doi.org/10.37899/journal-la-sociale.v4i4.877

Fadillah, N., & Mursyidah, L. (2024). Digital public services in Indonesia show high satisfaction and adaptation challenges remain. Indonesian Journal of Cultural and Community Development, 15(3). https://doi.org/10.21070/ijccd.v15i3.1105

Martikalini, C., Alfitri, Sriati, & Thamrin, M. H. (2025). Policy learning as a strategy to strengthen collaborative governance in public services: Theoretical and practical perspectives. Publica: Jurnal Pemikiran Administrasi Negara, 17(1). https://doi.org/10.15575/jpan.v17i1.45738

Mauliana, D., Sahar, N., Siddiki, R., & Akib, H. (2023). Collaborative governance in the Tourist Alley innovation of Makassar City. Jurnal Ilmiah Ilmu Administrasi Publik, 13(2). https://doi.org/10.26858/jiap.v13i2.59555

Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Book Review: Qualitative Data Analysis. A Methods Sourcebook. 28(4). https://doi.org/https://doi.org/10.1177/23970022140280040

Nurhayati, S., Buchari, R. A., & Ismanto, S. U. (2024). Service innovation at public service malls in improving the quality of public services in Bandung City. Journal of Governance, 9(2). https://doi.org/10.31506/jog.v9i2.25771

Nurnawati, E., Sabaruddin, & Nurrahman, A. (2024). Analisis collaborative governance pada Mal Pelayanan Publik di Kota Banda Aceh. Jurnal Media Birokrasi, 6(2), 197–213. https://doi.org/10.33701/jmb.v6i2.4832

Peraturan Presiden Republik Indonesia Nomor 89 Tahun 2021 tentang Penyelenggaraan Mal Pelayanan Publik. , (2021).

Pratiwi, D. A., Sobri, K. M., Sriati, & Putra, R. (2024). Collaborative governance in the Unified One-Stop Administration System (Samsat) based on digitalization in South Sumatra. PERSPEKTIF, 13(3), 666–674. https://doi.org/10.31289/perspektif.v13i3.11601

Rahayu, A. Y. S., Rahmayanti, K. P., Mahendra, W., & Afra, S. A. (2022). Performance evaluation of Public Service Mall (Mall Pelayanan Publik) in Indonesia using the Balanced Scorecard. Policy & Governance Review, 6(2). https://doi.org/10.30589/pgr.v6i2.570

Ramadhani, N., Abdi, F. N., Budiman, E., & Haryanto, B. (2026). Analisis Perbandingan Perencanaan Struktur Atas Gedung Beton Bertulang Dengan Jenis Struktur SRPMM dan SRPMK (Studi Kasus: Gedung Kuliah Poltekkes, Kalimantan Timur). Teknologi Sipil: Jurnal Ilmu Pengetahuan dan Teknologi, 10(1), 51–62. https://doi.org/10.30872/ts.v10i1.26747

Ranjani, R., Ratminto, & Isna, A. (2023). Alienation in the implementation of Public Services Mall policy (MPP) in Banyumas Regency. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 20(1), 1–10. https://doi.org/10.31113/jia.v20i1.890

Rejeki, P. W. A. (2022). Public service malls as a solution in improving the quality of public services in Indonesia. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 19(2). https://doi.org/10.31113/jia.v19i2.886

Riski, D. Y. A., Yuningsih, T., & Herawati, A. R. (2023). Implementation of Public Service Malls (MPP) in improving One Stop Integrated Services (PTSP) in Rembang Regency. Journal Public Policy, 9(4). https://doi.org/10.35308/jpp.v9i4.7998

Salamena, A. M. C., & Emanuel, A. W. R. (2024). Public service responsiveness based on e-government with Digital Population Identity innovation. Jurnal Teknik Informatika Dan Sistem Informasi, 10(2). https://doi.org/10.28932/jutisi.v10i2.8618

Widiyaningrum, W. Y. (2022). Efektivitas Mall Pelayanan Publik (MPP) oleh Dinas Penanaman Modal dan Pelayanan Satu Pintu (DPMPTSP) dalam meningkatkan pelayanan publik di Kabupaten Bandung. JISIPOL: Jurnal Ilmu Sosial Dan Ilmu Politik, 6(3).

Wismayanti, K. W. D., & Purnamaningsih, P. E. (2023). Collaborative governance through digital transformation creating trust in the Investment and One Stop Integrated Service Department of Badung Regency. International Journal of Educational Research Excellence, 2(2). https://doi.org/10.55299/ijere.v2i2.613

Wonogiri, B. P. S. K. (2025). Kabupaten Wonogiri dalam angka 2025. BPS Kabupaten Wonogiri.

Wonogiri, D. P. M. dan P. T. S. P. K. (2025). Profil inovasi Mal Pelayanan Publik (MPP) Nyawiji Kabupaten Wonogiri. Pemerintah Kabupaten Wonogiri.